Everything you need to know about our repairs, pricing, warranty and more. Can’t find what you’re after? Call us on 01843 602 552 or pop into any store.
Everything you need to know about repairs at iCrack.
Do I need an appointment?
No — every iCrack store is walk-in and open 7 days a week. Just bring your device in and we’ll take a look.
How long do repairs take?
Most phone and tablet repairs are done the same day, many in under 30 minutes while you wait. Laptops, MacBooks and consoles can take a little longer depending on the fault and parts.
What devices do you repair?
Phones, tablets, laptops, MacBooks, smartwatches and game consoles across every major brand — Apple, Samsung, Google and many more.
Which brands do you cover?
All the big names including Apple, Samsung, Google Pixel, plus Huawei, OnePlus, Motorola, Sony, Xbox, Nintendo and others. If in doubt, just ask.
Where are your stores?
We have 11 stores across the UK — Bournemouth, Poole, Westwood, Camberley, Bath, Worcester, Carmarthen, Perth, Tamworth, Sutton Coldfield and Lichfield.
How much will my repair cost?
It depends on the device and the fault. We always give you a fixed, upfront quote before any work begins — no hidden charges.
Is the quote free?
Yes. Quotes and diagnostics are free, with no obligation to go ahead.
What is "no fix, no fee"?
If we can’t repair your device, you don’t pay for diagnostics or labour. Simple as that.
Do you offer finance?
Many stores offer interest-free payment options in-store — ask the team for details.
Can you beat another quote?
We aim to offer competitive, fair pricing on every repair. Bring us a genuine like-for-like quote and we’ll do our best.
Can you fix a cracked screen while I wait?
In most cases, yes — phone and tablet screen replacements are usually done in under 30 minutes.
Do you use genuine screens?
We use OEM-grade and quality-tested screens as standard, with genuine parts available on request.
My touch works but the glass is cracked — should I still fix it?
Yes. Cracks spread, let in dust and moisture, and can cut fingers — replacing early avoids a bigger repair later.
Do you fix back glass too?
Yes, we replace cracked rear glass on phones as well as front screens.
How do I know if I need a new battery?
Fast draining, random shutdowns, swelling, overheating or degraded battery-health warnings are the usual signs.
How long does a battery replacement take?
Most phone batteries are fitted in under 30 minutes.
Will I lose my data?
No — we never wipe your device for a battery replacement. Everything stays exactly where it is.
Can water damage be fixed?
Often, yes — but it depends on the extent. We offer a free diagnostic and honest recovery odds.
What should I do if my phone gets wet?
Turn it off, don’t charge it, and bring it in as soon as possible — the sooner it’s seen, the better the outcome.
Do you repair MacBooks and laptops?
Yes — screens, batteries, keyboards, charging ports, logic boards and more, across Apple and all major Windows brands.
Can you recover data from a laptop that won't turn on?
In many cases, yes. We offer data recovery with a free diagnostic first.
Do you offer upgrades?
Yes — SSD and RAM upgrades where supported, to speed up an ageing machine.
What console faults do you fix?
HDMI ports, disc drives, overheating, controller drift, power faults and more on PlayStation, Xbox and Nintendo Switch.
Do I lose my games or saves?
No — a hardware repair doesn’t affect your games, saves or account.
Can you recover my photos from a broken phone?
Often, yes — even from devices that won’t turn on or are water-damaged. We start with a free diagnostic.
What does data recovery cost?
It depends on the device and the type of failure — we’ll assess it and quote before proceeding. No recovery, no fee.
Is my data kept private?
Absolutely. Your data is handled with complete confidentiality and never shared.
Is my repair guaranteed?
Yes — every repair comes with a 90-day warranty on parts and labour.
Is the warranty valid at any store?
Yes, your warranty is honoured across all our UK stores.
What isn't covered?
New accidental damage, liquid damage after the repair, third-party tampering and unrelated new faults. See our warranty page for full details.
Can I sell you a broken phone?
Yes — working or broken, bring it in for a fair, no-obligation offer.
Do you wipe data from devices you buy?
Yes — every device we take in is securely and fully wiped.
Are your refurbished devices guaranteed?
Yes — every refurbished device is tested, graded and backed by our warranty.
Do you offer business accounts?
Yes — with priority turnaround, fixed pricing and invoiced billing. See our Business Repairs page or get in touch.
Can you repair multiple devices at once?
Yes — we handle bulk and fleet repairs with clear reporting on each device.
